Terms & Conditions
Our Promise
We
believe that we have exceptional products and a great
customer service policy in a world where the cult of mediocrity
prevails. Many of our products carry 2 year guarantees and we will be delighted
to honour these guarantees in the event that you are not entirely happy with
your purchase.
We
offer delivery anywhere throughout the UK and Northern Ireland.
Stock permitting, most orders can be delivered within 2-5 working days,
however please allow 28 days for delivery as we occasionally run out of some of
our innovative and popular space saving storage items.
If you do live outside of the UK, you can still place an order for delivery
within the UK and we are able to offer delivery to a number of European
countries which can be seen at the checkout stage. If you would like delivery
to a country which is not listed, then e-mail us at info@enricomall.com
and we can obtain a delivery quote from our courier for you.
European - Standard Delivery
Please allow 10-14 days for delivery. Our charges cover export
only - EU countries may charge customs duties which are payable by the
recipient in that country - but we’re afraid we can’t say how much these might
be. Goods may also be inspected. This service requires a signature for
delivery; please note that a telephone number must be provided before
we can despatch your order.
Need help with calculation of import and export duties? The European commission has an easy to
use online tool, which
will help calculating these costs for both non EU and EU member states.
Within
the United Kingdom Mainland (excluding some Scottish Highland's postcodes) our
standard mainland delivery charge is £6.00 but with many smaller items
available for a £4.00 delivery charge using our Royal Mail Packet rate. Special
handling charges may apply to bulky or weighty purchases or destinations
surcharged by our couriers. If you're in a hurry please email us and we
can arrange a next-day service. We cannot deliver to PO Box address and
please remember, like most retailers, our deliveries do require a
signature (excepting small items sent on the Packet Rate option).
We
trust our couriers (who we know and love!) to deliver our products to you in
perfect condition. However, damages do very occasionally occur in transit.
Therefore, when receiving deliveries please check for damages to the outer box
before signing the receipt. If there is visible damage please sign and
write "outer damaged" below your signature. If you
have a moment to open the parcel and check the contents it's always advisable
but if you're pushed for time please write "contents
unchecked" below your signature.
Our
packing team are a conscientious bunch but hand's up, we're not perfect! On the
very rare occasion where an item is missing from an order, we'd ask that you
report this to us within 5 days of receipt otherwise we may not be able to
honour sending-out a replacement.
If
you've not received your order within 7 working days and have not heard from us
regarding a delay to your order, please contact us ASAP and we will follow-up
with our couriers on your behalf to save your phone bill! We ask that you
contact us within 21 days of placing your order otherwise we will be unable to
use our couriers 'track & trace' system to locate a missing parcel and
therefore unable to replace or refund any missing goods after this time.
What if I'd like to Exchange or Return an
Item?
We
are very happy to refund or exchange items you are not
entirely happy with, please arrange for your product to be returned at your
own cost with the initial packaging received on any defective item.
However, in the unlikely event that you are not satisfied with a purchased item
and wish to exchange it, you will be responsible for return postage at the
prevailing rate (this is currently £9.95 per parcel but could be around £30 -
£50 for bulky furniture and beanbag items).
In
these cases all items must be returned within 14 days of
purchase with the original packaging intact and in a resalable condition.
Please return your goods to us yourself or email EnricoMal. Once items are received safely back
to our warehouse a refund will be processed. All returns should be sent to:
EnricoMall
International House,
12 Constance Street,
London, E16 2DQ ,
United Kingdom.
Other Terms & Conditions
In
compliance with UK law our range of kitchen knives are age restricted items. By
placing an order for one or more knives you are declaring that you are 18 years
of age or over.
Any
contract between us, whether for use of the site or in relation to the purchase
of products or services through the site will be governed by the laws of
England and Wales and all parties submit to the non-exclusive jurisdiction of
the English Courts. Any contract will be communicated in English.
We
have taken every care in the preparation of the content of www.enricomall.com,
however we cannot guarantee uninterrupted and totally reliable access, and so
therefore cannot guarantee that the information will always be completely up to
date and free of mistakes. To the extent permitted by applicable law, EnricoMall.
disclaim all warranties; expressed or implied, as to the accuracy of the
information contained in any of the materials on www.EnricoMall.com and will
accept no liability for any loss or damage arising as a result of problems with
access.
EnricoMall
has made every effort to reproduce colours on the site as accurately as
possible. However, different PC's and monitors reproduce colours in slightly
different ways. Exact colour matches are not yet possible. When you order
products from the www.enricomall.com , colours may differ from what you see on
the screen.
All
product dimensions are stated as accurately as possible, however sometimes
product sizes do vary slightly especially on natural products such as rattan,
wicker etc. If you have issues relating to fitting our products into a
particular space please email info@enricomall.com for additional product
details as EnricoMall cannot be held responsible for size issues after products
are dispatched.
We
may periodically offer discounts, promotions or 'sale prices' using checkout
codes or clearly marked reductions to the normal price. Such discounts apply only
to existing stock and may be withdrawn at our discretion without notice.
Current discounts and promotions can only be applied singly, two or more
discounts may not be used for the same purchase.
EnricoMall.
shall not be liable to any person for any loss or damage, which may arise from
the use of any of the information contained in any of the materials on this
website.
EnricoMall.
shall not be liable to any person for any incidental costs or expenses incurred
by late or non arrival of couriers or postal services for delivery or
collection of parcels.
Some
larger furniture and other of our storage items require timed delivery slots
for your connivence. If our couriers are unable to deliver to you in the
pre-agreed time window for reasons such as (but not limited to) no-one is in at
the agreed delivery address, there is a vehicle or other access issue at the
address that has not been specified by yourselves at time of order etc. then
you will be liable for any redelivery charges issued by our courier.
Some
Hyperlinks on www.EnricoMall.com may lead to other websites, which are not
under the control of EnricoMall. When you activate any of these you will leave
the www.enricomall.com website and EnricoMall. has no control over and will
accept no responsibility or liability for the material on any website which is
not under the control of EnricoMall.
All
brand names, product, service names, titles and copyrights used in this site
are trademarks, trade names, service marks or copyrights of their respective
holders. No permission is given by EnricoMall. for their use by any person
other than the said holders and such use may constitute an infringement of the
holders' rights.
All
designs, text, graphics and their selection and arrangement on www.EnricoMall.com
are the copyright of EnricoMall. or its content providers. Permission is
granted to users to electronically copy or print portions of this site for
their own personal but not non-commercial use. Any other use of materials on
this site without EnricoMall. prior written consent is strictly prohibited.
EnricoMall
validates the order and credit or debit card details submitted to us before
your order can be accepted. Once that has been done, we will confirm that your
order has been received by sending an e-mail to the e-mail address you provide
in your registration form.
Subject
to further validation checks we may choose to make, our acceptance of your
order brings into existence a legally binding agreement between us.
EnricoMall.
reserves the right to restrict the number of items available for sale to any
individual customer. All orders are subject to availability. If your order
cannot be fulfilled you will be offered an alternative or given a full refund.
We
accept payment by most major credit or debit cards. Payment will be debited
from your account at the time of order. All credit and charge card holders are
subject to validation checks and authorisation by the card issuer.
EnricoMall
has taken care to ensure prices are accurate. Prices may change over time. All
prices include VAT where appropriate. Promotions and prices you see in store
high street shops do not apply to www.EnricoMall.com, and vice versa. All sales
to UK (except Channel Islands) and European Community (EC) clients are subject
to VAT on most goods at 20%, which is included in the prices shown in the
online catalogue. Carriage is not subject to VAT. Non EC clients are exempt
from VAT. EC business clients are exempt from VAT, but a valid EC VAT number
must be provided.
The
exclusions of liability set out in these terms and conditions shall not apply
to any damages arising from death or personal injury caused by the negligence
of EnricoMall. or any of their employees or agents.
These
terms and conditions shall be governed by and construed in accordance with
English Law. If any provision of these terms and conditions shall be unlawful,
or unenforceable then that provision shall be deemed severable and shall not
affect the validity and enforceability of the remaining provisions.
EnricoMall
reserves the right to alter these terms and conditions from time to time by
posting new terms and conditions on this Web site.